User Panel Tickets
For account access, order checks, subscription billing, connection troubleshooting, and refund requests. Sign in, open the Ticket Center, describe the issue, and check for replies there.
Open Ticket Center →VPN96 · Support
Contact and Ticket Support
Submit account, billing, client connection, and refund inquiries through the user panel. For issues involving an order or connection history, keep updates in the same ticket for easier follow-up.
Contact Options and What They Cover
No contact email is currently published. For account or order matters, use the Ticket Center; email support is not available on this page.
Telegram
No Telegram contact account is currently published. For service inquiries, submit a ticket through the user panel. Do not send account or payment information to unverified accounts.
What to Include in Your Ticket
Start with what you need help resolving, then add relevant context. A clear description can reduce follow-up questions. Before sharing screenshots, hide any personal information unrelated to the issue.
- Account issues: Tell us which page you’re on, what you did, and the exact message shown. Don’t share your password or full subscription link.
- Connection issues: Include your operating system, client name, selected region, network environment, and roughly when the issue occurred. Say whether all access is affected or only a particular website or app.
- Billing issues: Specify whether it concerns a monthly subscription or data plan, and include the relevant order and payment status. Keep only the details needed to verify the payment.
- Refunds: The service offers a 60-day no-questions-asked refund. Include your request and relevant order details in the ticket. See the Terms of Service for full terms.
Response Expectations and Ticket Updates
No fixed response time has been published, so we can’t promise a specific reply timeframe. Check your ticket in the Ticket Center for updates. If you need to add screenshots, troubleshooting results, or order details, reply to the original ticket to keep everything together.
While you wait, check the getting started guide for client setup and connection steps, or visit the Help Center for account, connection, speed, and billing guidance. If the issue is resolved, you can add an update to the original ticket to keep the full support history in one place.